Cloud PBX/IP Centrex SkyTel

What is PBX for?

Private Branch Exchange (PBX) is designed to organize and manage telephone connections within an office, enterprise, or other organizations. It provides the ability to make internal and external calls, as well as various features such as call forwarding, conducting conference calls, and handling voicemail. PBX can be implemented as hardware installed on-site or as a cloud service operating over the internet.

Why choose cloud-based PBX/IP Centrex SkyTel?

Key conveniences and features:

• No need to purchase expensive equipment and maintain it afterward.
  The cloud-based PBX (IP Centrex) is hosted on the operator's servers, eliminating the need for acquisition, installation, and maintenance, resulting in savings on certified specialist services and electricity bills for the user.
  All you need is a computer, smartphone, or desktop IP phone.
• No system phones: all settings are done from the computer and do not require a qualified specialist. However, if questions arise, our technical support is always available.
• No hidden fees: The fee for IP Centrex is described on the website at the link.
  To connect, you'll also need to choose a phone number for your office or contact center.
  Charges for calls are separately invoiced per minute at advantageous rates.
• Audio conferences (conference calling):
  Conduct conferences with employees or multiple clients, especially if a client cannot use Zoom, Skype or other familiar means.
• Support for blacklists, restrictions on international calls for employees.
• Call statistics, call recording, advanced statistics.
• Queue support for small contact centers with visualization.
• Auto attendant and missed call notifications:
  No lost customers! Even if an employee is away from their workstation, the auto attendant will assist the client, and/or you will receive a notification to follow up with them.
• Whisper function allows managers to discreetly join employee-client conversations and provide instructions if needed, which will not be heard by the client.
  Useful for employee training and monitoring.
• Automatic customer notifications:
  For example, notifications about new services, terms, congratulations, or receiving feedback for service quality assessment. Customers appreciate being remembered.
• Integration with CRM systems.
• Connection of third-party PBXs into a unified numbering plan.