CC and CPS, account limits

What are CC and CPS limits and what are they used for?

CC stands for “Concurrent Calls” and refers to the total number of real-time calls (including calls in call state) that you can have at the same time. A higher number of concurrent calls means a higher load on the SkyTel platform as well as on the carriers involved. Therefore, the number of simultaneous calls should always be limited to clients.

CPS stands for “Call Per Second“, which is the Maximum Rise of Calls Per Second (not to be confused with CC) and refers to the number of calls that the system or customer dialer can initiate in one second. This is especially important for customers using smart dialers. Such dialers, if not configured correctly, can place a high load on the SkyTel platform and the carriers involved with hundreds of call settings per second (for example, at the start of the day).

A standard SIP account is limited to 5 CPS and 2 CC for payphone mode, or 5 CPS and 15 CC for SIP trunk.
For more information on restrictions, please contact technical support.